This AI in Motion webinar demonstrates two ways to learn from customer calls. Live Conversations gives managers a view of active calls, with live transcription, listening, agent feedback, and options to step in when needed. The session also previews planned improvements, including AI sentiment and keyword spotting.
The webinar then walks through Ask AI, showing how to analyze call transcripts after a conversation ends. You’ll see how to set up an agent scoring prompt, save results to a field, and use filters or triggers to choose which calls are analyzed.