Take a closer look at CTM Team Settings and the options available for your call center team. This webinar demonstrates how to configure the softphone experience, including incoming call behavior, outbound number choices, transfer options, and agent statuses.
You’ll also see settings for voicemail, text messaging, suggested responses, and the wrap-up panel agents use after a call. The session closes with a look at assigning team members and managers and tailoring how the team works together.