Video Walkthroughs

Discover how VoiceAI agents can help you answer and route calls 24/7, automate appointment scheduling and FAQs, handle overflow and after-hours traffic, and more. Signups receive 250 free minutes of talk time. Learn More

Marketers who leverage AI today will lead tomorrow. Join CTM and Ignite Digital for The AI & SEO Growth Blueprint, a virtual session exploring how AI is redefining search, boosting local visibility, and transforming customer engagement.   Learn More

Speech Recognition within Voice Menus provides callers with a more natural and efficient way to navigate your business’s phone system. Instead of relying solely on keypad selections, callers can simply speak their preferred menu option or destination. In this training video, you’ll learn how Speech Recognition works within Voice Menus and how it can enhance […]

Discover how CTM notifications can help your team stay informed and respond faster when important activity occurs. This webinar explores how to create email and text alerts for new leads, missed calls, completed sales, high-priority contacts, and more. You’ll also learn how to define custom conditions, select recipients, include valuable call details such as recordings […]

Take a closer look at CTM Team Settings and the options available for your call center team. This webinar demonstrates how to configure the softphone experience, including incoming call behavior, outbound number choices, transfer options, and agent statuses. You’ll also see settings for voicemail, text messaging, suggested responses, and the wrap-up panel agents use after […]

Roles & Permissions lets you adjust what people in your agency can see and do in CTM without changing their standard role. You can update permissions for a standard role, or give extra permissions to specific users when they need an exception. This helps you give teams the access they need while limiting access to […]

The first installment of our Porting Tracking Numbers series with Data Dex. This 3-part series will cover everything you need to know about porting numbers, from submitting a port request to ensuring regulatory compliance. Watch Part 2 Watch Part 3

The second installment of our Porting Tracking Numbers series with Data Dex. Explore the porting process—from submitting a port request to ensuring regulatory compliance.

The final installation of our Porting Tracking Numbers series with Data Dex. Learn how to seamlessly transfer phone numbers between providers, including international ports where supported. Ideal for teams managing telecom transitions or compliance workflows.