Voicemails
Learn More
API Logs
The API Logs are a comprehensive list of API requests related to your CallTrackingMetrics account. This page is useful for monitoring activity and troubleshooting errors. Learn More
Custom Fields
Custom fields extend contact and log entries by allowing you to add your fields with important information you’d like to tie to a particular call or caller. Use within the softphone, call log, smart routers, notifications, and reports. Learn More
Forms
CallTrackingMetrics’ FormReactors utilize click-to-call form technology to automatically connect your agents to new form leads. Learn More
Chat
Chat delivers instant, real-time service for your customers. Attribute live chat interactions back to specific campaigns to see what drives customer contact and conversions. Learn More
Bulk Messages
Bulk Messages allow you to use your text-enabled tracking numbers to send bulk text messages through the CTM system. Learn More
Routing Tables
Routing Tables are a great alternative to smart routers to route calls to different endpoints when there are an abundance of tracking numbers involved. Learn More
Geo Routers
Geo routers allow you to route callers based on their location using the area code of the number from which they dial or their zip code. Geo routers are not able to route callers based on the physical location of their mobile phones. Learn More
Agent Scripts
Agent scripts are used to provide agents with a script that will display in the softphone for inbound or outbound calls. Each tracking number can have its own script or you can assign one script to multiple tracking numbers. Learn More