Video Walkthroughs

Discover key takeaways from The AI & SEO Growth Blueprint with CallTrackingMetrics and Ignite Digital. Learn how AI-optimized SEO, brand “Digital Twins,” and VoiceAI agents are reshaping lead generation and customer engagement for 2026 and beyond.

Discover how VoiceAI agents can help you answer and route calls 24/7, automate appointment scheduling and FAQs, handle overflow and after-hours traffic, and more. Signups receive 250 free minutes of talk time.

Marketers who leverage AI today will lead tomorrow. Join CTM and Ignite Digital for The AI & SEO Growth Blueprint, a virtual session exploring how AI is redefining search, boosting local visibility, and transforming customer engagement.  

Discover how to get the most out of the CTM integration with Salesforce in this comprehensive webinar. We walk through everything from initial setup and configuration to more advanced strategies that help you streamline workflows, improve data visibility, and empower your team with actionable insights. Whether you’re just getting started or looking to optimize your …

Focus On | April 2026 “Salesforce” Read More »

Speech Recognition within Voice Menus provides callers with a more natural and efficient way to navigate your business’s phone system. Instead of relying solely on keypad selections, callers can simply speak their preferred menu option or destination. In this training video, you’ll learn how Speech Recognition works within Voice Menus and how it can enhance …

Hidden Gems| August 2026 “Speech Recognition within Voice Menus” Read More »

Explore how CTM’s Voice AI can help your business manage missed and after-hours calls more effectively. This webinar demonstrates how to create and deploy a Backup Agent using the guided setup wizard, build its knowledge base, capture lead information, and apply it across queues, voice menus, Smart Routers, and tracking numbers. You’ll also learn about …

AI in Motion (September 2026) | Backup Agent & VoiceAI Read More »

Preparing your business for outbound communications begins with completing the appropriate registration requirements. In this webinar, we explore CTM’s Trust Center and explain how it serves as a central location for managing your outbound compliance registrations. You’ll learn what to prepare before submitting a registration, including required opt-in disclosures, consent language, messaging details, Privacy Policy …

Focus On (August 2026) | Trust Center: Prep Your Outbound Communications Read More »

Roles & Permissions lets you adjust what people in your agency can see and do in CTM without changing their standard role. You can update permissions for a standard role, or give extra permissions to specific users when they need an exception. This helps you give teams the access they need while limiting access to …

Hidden Gems| July 2026 “Roles & Permissions” Read More »

Discover how to apply AI tools to your sales and support workflows, automate follow-ups, and unlock real productivity gains.