Video Walkthroughs

Discover key takeaways from The AI & SEO Growth Blueprint with CallTrackingMetrics and Ignite Digital. Learn how AI-optimized SEO, brand “Digital Twins,” and VoiceAI agents are reshaping lead generation and customer engagement for 2026 and beyond.

Discover how VoiceAI agents can help you answer and route calls 24/7, automate appointment scheduling and FAQs, handle overflow and after-hours traffic, and more. Signups receive 250 free minutes of talk time. Learn More

Marketers who leverage AI today will lead tomorrow. Join CTM and Ignite Digital for The AI & SEO Growth Blueprint, a virtual session exploring how AI is redefining search, boosting local visibility, and transforming customer engagement.   Learn More

Discover how to get the most out of the CTM integration with Salesforce in this comprehensive webinar. We walk through everything from initial setup and configuration to more advanced strategies that help you streamline workflows, improve data visibility, and empower your team with actionable insights. Whether you’re just getting started or looking to optimize your […]

Speech Recognition within Voice Menus provides callers with a more natural and efficient way to navigate your business’s phone system. Instead of relying solely on keypad selections, callers can simply speak their preferred menu option or destination. In this training video, you’ll learn how Speech Recognition works within Voice Menus and how it can enhance […]

Discover how CTM notifications can help your team stay informed and respond faster when important activity occurs. This webinar explores how to create email and text alerts for new leads, missed calls, completed sales, high-priority contacts, and more. You’ll also learn how to define custom conditions, select recipients, include valuable call details such as recordings […]

Take a closer look at CTM Team Settings and the options available for your call center team. This webinar demonstrates how to configure the softphone experience, including incoming call behavior, outbound number choices, transfer options, and agent statuses. You’ll also see settings for voicemail, text messaging, suggested responses, and the wrap-up panel agents use after […]

This AI in Motion webinar demonstrates two ways to learn from customer calls. Live Conversations gives managers a view of active calls, with live transcription, listening, agent feedback, and options to step in when needed. The session also previews planned improvements, including AI sentiment and keyword spotting. The webinar then walks through Ask AI, showing […]

Explore how CTM’s Voice AI can help your business manage missed and after-hours calls more effectively. This webinar demonstrates how to create and deploy a Backup Agent using the guided setup wizard, build its knowledge base, capture lead information, and apply it across queues, voice menus, Smart Routers, and tracking numbers. You’ll also learn about […]