Queues
Queues are used to route callers to a group of agents. Callers who are routed to a queue will wait on hold for an agent to answer based on a series of rules you define in the queue settings. Learn More
Presets/Copy
Learn how creating “Presets” and using the “Copy” function can help streamline your account setup Learn More
Schedules
Schedules define active hours that you can use to control available times for agents and routing features. Schedules are built using days of the week and hours of the day rather than specific calendar dates. Learn More
GA4: Custom Definitions
Learn how to set up custom definitions to get your unique call event parameters into GA4’s standard reporting.
GA4: How to View Events
Learn how to view and understand events in GA4.
GA4: Sending Call Conversions
Find out where to look in GA4 to view and define your call conversions in CallTrackingMetrics.
GA4: How to View Sessions
Find out where to look in GA4 to view your events with session details like default channel and source/medium.
Buy Numbers
Tracking numbers are unique numbers purchased through CTM that are used to track advertising sources and attribute activities. Learn More
Tracking Numbers
Tracking numbers are unique numbers purchased through CTM that are used to track advertising sources and attribute activities, such as phone calls, text messages, form submissions, and online chats to specific marketing campaigns. Learn More