Custom Fields
Custom fields extend contact and log entries by allowing you to add your fields with important information you’d like to tie to a particular call or caller. Use within the softphone, call log, smart routers, notifications, and reports. Learn More
Overview Report
The Overview Report is a dashboard (comprising a set of cards) that summarizes the detailed reports in a topic. Customize them to fit your own style and needs. Learn More
Account Usage
One of the many reports that CTM offers is an Account Usage report, which shows a breakdown of cost by tracking number for the account you are viewing. Learn More
Add-ons
The Add-ons page gives you the ability to purchase several additional features including chat licenses, agent bundles, discount packs, and sub-account packs. Learn More
Scoring
Call Scoring allows you to customize the Score column of the call log. The Score panel allows you to apply reporting tags, set a star rating, and mark calls as conversions. Learn More
Team Settings
Teams are common settings that can be enabled for groups of users in your account. You can use them for custom wrap-up panels and to define how the softphone behaves for each agent. Learn More
ROI Report
Reports allow you to see the financial performance of each advertising campaign, as well as your agents’ performance. Learn More
Forms
CallTrackingMetrics’ FormReactors utilize click-to-call form technology to automatically connect your agents to new form leads. Learn More
Activity Map
The Activity Map is an interactive map display that pinpoints the origins of calls, form submissions, and other user activities. Learn More