Video Walkthroughs

Chat delivers instant, real-time service for your customers. Attribute live chat interactions back to specific campaigns to see what drives customer contact and conversions. Learn More

Bulk Messages allow you to use your text-enabled tracking numbers to send bulk text messages through the CTM system. Learn More

Routing Tables are a great alternative to smart routers to route calls to different endpoints when there are an abundance of tracking numbers involved. Learn More

Discover how tags can help you categorize activities like calls, chats, messages, and more based on your goals. Learn More

Geo routers allow you to route callers based on their location using the area code of the number from which they dial or their zip code.  Geo routers are not able to route callers based on the physical location of their mobile phones. Learn More

Agent scripts are used to provide agents with a script that will display in the softphone for inbound or outbound calls. Each tracking number can have its own script or you can assign one script to multiple tracking numbers. Learn More

The Activity Reports page provides an overview of your calls over a set time period sorted by a dimension of your choice. You can apply filters and date ranges to narrow down which calls you want to include in the report, and select a view (such as calls by source, calls by hour of day, or calls by […]

The Help tab is your go to location for all of the resources that CallTrackingMetrics has to offer. Learn More

Triggers can be used to automate processes in your account based on specific aspects of a call, allowing. you to to streamline actions in your account.   Learn More